Password services :: Password services - Service Description
password services
Description:
Provide an interface and process for password creation, resetting, and recovery. Create and deploy password policies that provide an appropriate level of assurance for the role of the user on campus.

Getting Help:
To request assistance please open a ticket with the technology helpdesk. 

Cost:
There is no costs associated with this service

Availability:
Password services are available 24/7/365. Support for password recovery when automated measures are unsuccessful will be available during normal work hours.

Policy:
UW-Stout passwords must meet the complexity defined by the position of the user. Resetting a password must be performed by the user.  The helpdesk cannot see or change a password for a user. The user can reset their password with their existing password even if it is expired.  A forgotten password can be reset by answering 2 of the three security questions created upon activating the account and providing their campus ID number and date of birth. Failure to answer the questions properly will send the answers to an external email account provided at activation. Finally if the online recovery options are unsuccessful the Infrastructure Services server team can reset the password and clear the security answers with the verification of a photo ID or on the telephone by verifying personal information.

Service Level Expectation:
To provide an intuitive interface to support self-service password recovery.

Results: 1-11 of 11

No.Document TitleIDUpdatedViews
1Changing your password (or forgotten password)522012023-09-1217853
2*New* 2-Step: Logging in Using 2-Step Authentication (Mobile Device and FOB)1331442024-06-12264
3Password Change: Outlook, OneDrive, wireless are not working after a Password Change708472024-04-233440
4Activate new account (Faculty and Staff)954612024-04-225172
5Activate new account (Applicants)531962023-12-0811942
6Housing Contract Gateway Login595632023-08-299031
7Forgotten Campus ID number (7-digit)522092023-08-1011425
8Forgotten Security Questions (for resetting passwords)522082022-02-255425
9Update security questions/answers or provide an alternate email address522152021-12-224848
10Forgotten Username522102021-12-018777
11Username [Glossary]515472019-05-21393304

Not finding what you are looking for? Suggest a new document be created, or try adjusting your search criteria.