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Password services :: Password services - Service Description

password services

Description:
Provide an interface and process for password creation, resetting, and recovery. Create and deploy password policies that provide an appropriate level of assurance for the role of the user on campus.

Getting Help:
To request assistance please open a ticket with the technology helpdesk. 

Cost:
There is no costs associated with this service

Availability:
Password services are available 24/7/365. Support for password recovery when technical measures are unsuccessful and require human interaction will be available during normal work hours.

Policy:
UW-stout passwords must meet the complexity defined by the position of the user. Resetting a password must be performed by user.  The helpdesk cannot see or change a password for a user. The reset can reset their password with their existing password even if it is expired.  A forgotten password can be reset by answering 2 of the three security questions created upon activating the account and providing their campus ID number and date of birth. Failure to answer the questions properly will send the answers to an external email account provided at activation. Finally if the online recovery options are unsuccessful the TN server team can reset the password and clear the security answers with the verification of a photo ID or on the telephone by verifying personal information.

Service Level Expectation:
To provide an intuitive interface to support self-service password recovery.


Topics Map > Service Catalog > Accounts, passwords and security services > Campus account > Password services
Results: 1-12 of 12
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No.Document TitleIDUpdatedHits
1 **** Changing your password (or forgotten password)
522012019-06-1010688
2 Password security requirements (and LOA explained)
485082020-10-167459
3 Activate new account (Applicants)
531962020-09-226805
4 Forgotten Username
522102020-09-185235
5 Forgotten Security Questions (for resetting passwords)
522082020-06-092923
6 Faculty/Staff Computer (HP): Changing Your Password Off-Campus
635432020-04-093457
7 Activate new account (Faculty and Staff)
954612019-10-301054
8 Housing Contract Gateway Login
595632019-08-056312
9 Update security questions/answers or provide an alternate email address
522152019-06-102671
10 Forgotten Campus ID number (7-digit)
522092019-06-106859
11 Password Change: VoIP phone, Outlook, OneDrive, wireless are not working after a Password Change
708472019-04-19935
12 Username [Glossary item]
515472019-05-21309616


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