HP BIOS/Firmware/Driver Updates for Student Laptops

Directions on how to update your HP computer's BIOS, Firmware, and Drivers.

We have provided a utility to apply BIOS, firmware, and driver updates for HP computers.

**Due to the nature of this tool, it pulls the newest updates directly from HP and may take some time to download. Please to not interrupt this process once started. It is important to note that if a BIOS update is being applied, you must NOT remove power from your computer, close the lid, or shut it down.This may cause permanent damage to the machine.

  1. To begin this process open HP Updates from your Start Menu. If this is not in your start menu, please open Company Portal and download it from there.

    HP Updates in Start Menu

  2. Upon opening HP Updates from the start menu, the Critical Updates window will open. This window shows if your machine is ready to install the updates. If it shows you have a pending reboot, typically due to a software install or windows updates, please restart your computer and repeat Step 1 above. If your computer is not plugged in, please plug it in, close the window before you repeat Step 1.

    Critical Updates Readiness Window

  3. If the readiness check passes, you will be given the following message, HP Critical UpdatesPlease read this message completely. It is important that you do not interrupt the process once it has begun as doing so has the potential to cause permanent damage to your machine. Please be aware that the following process has to check your machine, download, and install updates and may take some time. Factors include the age of your machine, the last time it ran this utility, as well as the speed of your internet connection. Click the green check box at the bottom of the window to continue.

    HP Critical Updates
  4. After the Critical Updates window closes, you will be greeted with the HP Image Assistant window. 
    Things to Note:
    • The HP Image Assistant window may open behind any other currently open programs. 
    • We highly recommend closing all other applications while running this utility. 
    • The message displayed at the bottom of the window will change as the updates make progress. 
    • Your computer may beep, and/or give you notifications about recently installed hardware. This is completely normal as the updated drivers are installed. 
    • Please ignore any popup windows in the lower right hand corner telling you to restart during this process. 
    • Once the HP Image Assistant window is closed, the standard installations are completed. 

  5. HP Image Assistant Progress Window

  6. Any additional BIOS/Firmware updates will be completed after restarting your computer.  If any of these updates are available for your computer, it may take up to 20 minutes to install it when it has restarted. Please make sure your power cable remains plugged in and that you have time for this update to complete.  Restart your computer to continue. 

    Please Note:  After you restart, you may see a basic screen saying your computer's BIOS is updating, similar to the screen shown below. It may go through several steps and appear to be stuck or have a black screen. Do not interrupt this process, or disconnect power to your machine.

    BIOS Window

  7. Once you are back to the Windows login screen, the process is complete and you are free to continue using your computer.
    Windows Start Screen

KeywordsHP BIOS firmware driver updates student laptop studentsbios studentbios hp15s-eq0000   Doc ID101457
OwnerJeremy N.GroupUW Stout
Created2020-04-27 11:07:21Updated2023-12-20 16:31:21
SitesUW Stout
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