Using Incognito / InPrivate Browsing
When to Use a Private Browser Window
You may be asked to use Incognito/InPrivate browsing when:
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An application fails to load properly
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You are experiencing login issues
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You are testing access with a different account
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Support staff request a "clean browser session"
How to Open a Private Browser Window
Note: Stout applications work best when accessed using Google Chrome.
Google Chrome
Windows Keyboard Shortcut
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Open Google Chrome.
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Press Ctrl + Shift + N.
Mac Keyboard Shortcut
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Open Google Chrome.
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Press Command (⌘) + Shift + N.
Menu Method
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Open Google Chrome.
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Click the three-dot menu in the top-right corner.
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Select New Incognito Window.
A new dark-themed browser window will appear indicating you are in Incognito mode.
Mozilla Firefox
Windows Keyboard Shortcut
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Open Mozilla Firefox.
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Press Ctrl + Shift + P.
Mac Keyboard Shortcut
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Open Mozilla Firefox.
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Press Command (⌘) + Shift + P.
Menu Method
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Open Mozilla Firefox.
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Click the three-line menu in the top-right corner.
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Select New Private Window.
A new window with a purple mask icon will appear.
Microsoft Edge
Windows Keyboard Shortcut
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Open Microsoft Edge.
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Press Ctrl + Shift + N.
Mac Keyboard Shortcut
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Open Microsoft Edge.
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Press Command (⌘) + Shift + N.
Menu Method
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Open Microsoft Edge.
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Click the three-dot menu in the top-right corner.
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Select New InPrivate Window.
A new window labeled InPrivate will open.
Additional Notes
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Private browsing does not save cookies, browsing history, or site data after the window is closed.
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You may still need to log in to applications normally.
- If you are still experiencing issues after using a private browser window, try clearing your browser’s cache and cookies. Instructions for doing this can be found linked below.
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If problems persist after trying a private browser window, please contact the Stout Technology Helpdesk for further assistance.