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Microsoft Authenticator: Enrollment Using a Mobile Device

This document provides enrollment instructions for the Microsoft Authenticator application with your UW-Stout account.

Microsoft Authenticator 

Microsoft Authenticator App

UW-Stout is moving from DUO to Microsoft Authenticator for Multi Factor Authentication. The first application that has been moved over is Microsoft 365. All users will use MS Authenticator when they are prompted to authenticate to all Microsoft 365 web based products including Outlook, Teams, Word, Etc. Users will continue to use DUO for all other applications at this time.

There are two options to enroll:

  • Manually: If MS Authenticator has not been turned on for your account follow the steps in the Setting up Microsoft Authenticator Manually section.

  • Prompt: If MS Authenticator has been turned on for your account, you will see an invitation from Microsoft to set up your account. Follow the steps in the Enrolling with a Prompt from Microsoft section.

Some Known Issues with Enrolling

If you run into any of the following issues, please contact the Technology Help Desk at 715-232-5000 or techdesk@uwstout.edu and they can reset your account.

  • It appears that you are already enrolled with your Stout account, and it will not let you enroll again.
  • You get a prompt on your computer to add the 2-digit code to the Authenticator App on your phone, but the App does not prompt you to enter the code.

Setting up Microsoft Authenticator Manually

  1. On your desktop, visit https://aka.ms/mysecurityinfo. Select Add Method

    Add Sign in Method


  2. Choose Authenticator app.

    Choose Authenticator


  3. Follow the prompts on the following screens. Once the Microsoft Authenticator app is installed on your mobile, click Next.

    Start by getting the App

    Download the Microsoft Authenticator App

    1. Download the Microsoft Authenticator App if you haven't done this yet.

      Authenticator App

      Visit the Apple app store or Google play store on your mobile device and install the Microsoft Authenticator app. Alternatively, visit aka.ms/authapp to find QR Codes that will send you to the store for your Apple or Android mobile device. 

      You may also search in the Google Play store or Apple App store for "Microsoft Authenticator"  to manually download.
      *(If manually downloading, please be aware of of the app that you are downloading.  It should be fully named "Microsoft Authenticator"


  4. Set up your account on the Authenticator App. Click on Next


    Set up your account


  5.  A QR Code will appear in the next step. You will come back to this and scan with your device.


    Scan Qr Code



      1. Open the Microsoft Authenticator app on your mobile device and select Add work or school account. 
        • iPhone users press the PLUS button at the top right corner first to add an account, then select work or school account.

          Android and IPhone
          Android iPhone
          Add work or school account - android

          Plus button for iphone

          Work or School on iphone


                               

      2. Choose Scan a QR code.  


        Android and iPhone
        Android iPhone
        Add work or school account - Scan QR Code Scan QR code - iphone


      3. Back on your computer, scan the QR code with Microsoft Authenticator to enable your account. Once the scan is successful, click Next.

        Scan Qr Code

        Can't Scan?

        If you are unable to Scan the QR code, select the Can't Scan image? option which will provide you with a code to copy and a URL to visit to activate.  

        If you can't scan because it says that your account has already been activated and there is a UW-Stout account on your mobile app, please click Next to continue as normal.

        Please contact the helpdesk at 715-232-5000 if errors still occur. 

        Can't Scan

         

      4. Let's try it out! Microsoft Authenticator will prompt you on your computer screen with a number to enter in your mobile app. Your mobile app will detect that a sign in is being requested. 

        Let's try it out



      5. Enter the number shown in your Microsoft Authenticator App on your mobile device and then click Yes on your mobile device to approve.


        activate
        Android iPhone
        Enter the number shown to sign in Trying to Sign in - iphone


        Success!

      Enrolling with a Prompt from Microsoft 

      When you sign into any Microsoft 365 web based application, you will be prompted for More information required to begin the Microsoft Authenticator enrollment. Click Next.

      Microsoft Authenticator Prompt


      1. Download the Microsoft Authenticator App if you haven't done this yet.

        Download the Microsoft Authenticator App

        1. Download the Microsoft Authenticator App if you haven't done this yet.

          Authenticator App

          Visit the Apple app store or Google play store on your mobile device and install the Microsoft Authenticator app. Alternatively, visit aka.ms/authapp to find QR Codes that will send you to the store for your Apple or Android mobile device. 

          You may also search in the Google Play store or Apple App store for "Microsoft Authenticator"  to manually download.*(If manually downloading, please be aware of of the app that you are downloading.  It should be fully named "Microsoft Authenticator"

         

      2. Set up your account on the Authenticator App. Click on Next

        Set up your account

      3. A QR Code will appear in the next step. You will come back to this and scan with your device.

        Scan Qr Code



      4. Open the Microsoft Authenticator app on your mobile device and select Add work or school account.
        • iPhone users press the plus sign button in the upper right to add an account, then select work or school account.

          work or school
          Android iPhone
          Add work or school account - android

          Plus button for iphoneWork or School on iphone



      5. Choose Scan a QR code.     


        Scan QR code
        Android iPhone
        Add work or school account - Scan QR Code Scan QR code - iphone


      6. Back on your computer, scan the QR code with the Microsoft Authenticator app to enable your account. Once the scan is successful, click Next.    


        Scan Qr Code

        Can't Scan?

        If you are unable to Scan the QR code, select the Can't Scan image? option which will provide you with a code to copy and a URL to visit to activate.  

        If you can't scan because it says that your account has already been activated and there is a UW-Stout account on your mobile app, please click Next to continue as normal.

        Please contact the helpdesk at 715-232-5000 if errors still occur. 

        Can't Scan

         
      7. Let's try it out! Microsoft Authenticator will prompt you on your computer screen with a number to enter in your mobile app. Your mobile app will detect that a sign in is being requested. 

        Let's try it out


      8. Enter the number shown in your Microsoft Authenticator App on your mobile device and then click Yes on your mobile device to approve.
      Enter Number
      Android iPhone
      Enter the number shown to sign in Trying to Sign in - iphone

      Success! Your MS Authenticator account has been set up.


      Success!

       

      IMPORTANT

      ****Users will continue to use DUO for all other applications until notified otherwise*****



      KeywordsMicrosoft Authenticator two step 2step security mobile fob sign in password username secure login multi multi-factor outlook email canvas access stout enrollmicrosoftauth 2fa   Doc ID135419
      OwnerTenchi X.GroupUW Stout
      KnowledgeBase
      Created2024-02-12 14:04:27Updated2024-04-05 09:25:31
      SitesUW Stout
      CleanURLhttps://kb.uwstout.edu/enrollmicrosoftauth
      Feedback  9   39