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ImageNow: Login Error Message

Are you getting a login error when trying to log into Perceptive Content (Desktop Client) or Perceptive Experience (Web Client)?

Client usernames will need to be entered in as Please note that students who have access to ImageNow will also add after their username (NOT


1.  Staff member John Smith, whose username is smithjo would enter

2.  Student Jane Smith, whose username is smithj1234 would enter

3.  How to log into ImageNow (Perceptive Content Desktop Client) or Perceptive Experience.

4.  If you see the following error message below, check that you used your full email address as your username and check that you have 2-Step setup.

"Unable to verify user credentials.  Contact your system administrator to verify that the authentication method is configured correctly. "

See Also:

If you cannot find a solution to your imagenow issue click here to create a ticket

Keywords:WebNow Web Now ImageNow Image Now Perceptive Content ImageStout Image Stout ImageNow WebNow Login Login page doesn't come up Can't login Unable to login log in Image Now Web Now Error message when logging in Unable to verify user credentials. using a fob when logging in 2-step duo   Doc ID:48667
Owner:Sue K.Group:UW Stout
Created:2015-03-11 11:30 CDTUpdated:2019-10-16 14:59 CDT
Sites:UW Stout
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