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Perceptive Content: Login Error Message (4TVZ94:CLPEH7)

This article demonstrates what to do if you receive a login error when logging into Perceptive Content (Perceptive Content Desktop Client) or Perceptive Experience.
  • Enter your UW-Stout email address as your username.
  • Examples:
    • Staff member John Smith, whose username is smithjo would enter
    • Student Jane Smith, whose username is smithj1234 would enter

Identity Provider Login Page

If you receive the following error message
  • Here are some things to check:
    • Username:
      • Are you using your full email address for your username?
    • Password:
      • Try re-entering your password
    • What are you using for a 2-step device?
      • Cell phone: 
        • Did you get a 2-step prompt
        • If not, try restarting your phone
      • FOB device:
        • Password is yourPassword,FOBNumbers (no spaces)
        • Sample password: yourPassword,123456
    • VPN needs to be turned on if you are off campus

"Unable to verify user credentials."

"Contact your system administrator to verify that the authentication method is configured correctly."

Unable to verify user credentials error

If you cannot find a solution to your imagenow issue click here to create a ticket

KeywordsWebNow Web Now ImageNow Image Now Perceptive Content ImageStout Image Stout ImageNow WebNow Login Login page doesn't come up Can't login Unable to login log in Image Now Web Now Error message when logging in Unable to verify user credentials. using a fob when logging in 2-step duo VPN authentication method 4TVZ94:CLPEH7 4TVZ94 CLPEH7   Doc ID48667
OwnerCody G.GroupUW Stout
Created2015-03-11 11:30:55Updated2024-04-01 10:26:15
SitesUW Stout
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