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Perceptive Content: Login Error Message

This article demonstrates what to do if you receive a login error when logging into Perceptive Content (Perceptive Content Desktop Client) or Perceptive Experience.

  • Client usernames will need to be entered in as
  • Please note that students who have access to ImageNow will also add
    • after their username
    • (NOT
  • Examples:
    • Staff member John Smith, whose username is smithjo would enter
    • Student Jane Smith, whose username is smithj1234 would enter

Identity Provider Login Page

If you receive the following error message
  • Here are some things to check:
    • Username:
      • Are you using your full email address for your username?
      • If you are a student employee, did you leave out the "my"?
    • Password:
      • Try re-entering your password
    • What are you using for a 2-step device?
      • Cell phone: 
        • Did you get a 2-step prompt
        • If not, try restarting your phone
      • FOB device:
        • Password is yourPassword,FOBNumbers (no spaces)
        • Sample password: yourPassword,123456
    • VPN needs to be turned on if you are off campus

"Unable to verify user credentials."

"Contact your system administrator to verify that the authentication method is configured correctly."

Unable to verify user credentials error

See Also:

If you cannot find a solution to your imagenow issue click here to create a ticket

Keywords:WebNow Web Now ImageNow Image Now Perceptive Content ImageStout Image Stout ImageNow WebNow Login Login page doesn't come up Can't login Unable to login log in Image Now Web Now Error message when logging in Unable to verify user credentials. using a fob when logging in 2-step duo VPN   Doc ID:48667
Owner:Sue K.Group:UW Stout
Created:2015-03-11 11:30 CDTUpdated:2023-06-16 11:16 CDT
Sites:UW Stout
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