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Outlook (Web App): Opening a Shared Inbox

The following document provides the methods to use a shared mailbox using Outlook Web Access. There are two ways to open a shared mailbox using Outlook Web App. You may want to try both methods and see what works best for you.

Add the shared mailbox so it displays under your primary mailbox in Outlook Web App

We recommend that you use this method if you want to monitor the email from your primary mailbox and the shared mailbox at the same time. In addition, after you complete this task, each time you open Outlook Web App, the shared mailbox and its folders will display in the left navigation in Outlook Web App.

  1. On the left navigation pane, right click Folders and select Add Shared Folder....

    Example of the left navigation menu.

  2. This will open a window where you will enter the username of the file's owner.

    Add shared folder dialogue box

  3. Select Add and there should now be a new folder in the navigation pane with the folders that have been shared with you.

The shared mailbox displays in your Folder list in Outlook Web App. The shared mailbox will appear there each time you access Outlook Web App. You can expand or collapse the shared mailbox folders like you can your with your primary mailbox. You can also choose to remove the shared mailbox from your folder list if you no longer want to view the shared mailbox in your folder list. To remove it, right click the shared mailbox, and then click Delete.

Open the shared mailbox in a separate browser window

We recommend that you use this method if you want to view and manage the email for the shared mailbox in its own browser window.

  1. Log into your email account.

  2. In the Navigation bar on the top of the Outlook Web App screen, click on your display name and then click Open another mailbox.

    Open Another Mailbox

  3. Type the email address of the other mailbox that you want to open.

    Enter Mailbox Name

  4. Another Outlook Web App session will open in a different window allowing access to the other mailbox.

Keywordsshared mailbox view additional connect to another box additional email account folder outlook web open share inbox   Doc ID53143
OwnerArthur C.GroupUW Stout
Created2015-06-24 09:42:59Updated2023-03-22 16:16:27
SitesUW Stout
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