Canvas: Support Access 24/7/365

Canvas Tier I support is available 24/7/365. To get help from Canvas via email, chat, or phone, log in to Canvas and click the Help button in the left-hand global navigation bar (the options are listed below). Note:  If Canvas cannot resolve your issue, they will escalate to UW-Stout Learning Technology Services for resolution or additional support.

Student Help Options:

• Ask Your Instructor a question – This sends a message to your instructor via the Canvas Inbox
• Chat with Canvas Support (Students) – Live chat assistance from Canvas https://cases.canvaslms.com/liveagentchat?chattype=student
• Contact Canvas Support via email - Accessed via the Help in Canvas https://uwsto.instructure.com/courses/201832/users#create_ticket
• Contact Canvas Support via phone - 1(833) 828-9806
• Search the Canvas Guides – Canvas has a comprehensive set of guides with links to multiple related articles https://community.canvaslms.com/community/answers/guides/
• Enroll in the Student Orientation Course - Self-Enrollment Link - This will help you get acquainted with Canvas through tuturials and gives you a chance to submit an assignment, take a quiz, and post to a discussion.

Instructor Help Options:

• Create a Master Course - This will allow you to set up a master course instantly.
• Chat with Canvas Support (Instructors) – Live chat assistance from Canvas https://cases.canvaslms.com/liveagentchat?chattype=admin
• Contact Canvas Support via email - Accessed via the Help in Canvas https://uwsto.instructure.com/courses/201832/users#create_ticket
• Contact Canvas Support via phone - 1(833) 828-9807
• Search the Canvas Guides - Canvas has a comprehensive set of guides with links to multiple related articles https://community.canvaslms.com/community/answers/guides/

Canvas Outages:

If Canvas is ever down, go to https://status.instructure.com/ to view the status of the problem along with any updates from Canvas.