Canvas Tier I support is available 24/7/365 for students and instructors. To get help from Canvas via email, chat, or phone, log in to Canvas and click the Help button in the left-hand global navigation bar (the Help options are listed below). Note:  If Canvas cannot resolve your issue, they will escalate to the UW-Stout Learning Technology Services Team for resolution or additional support.

Student Help Options:

• Search the Canvas Guides – Canvas has a comprehensive set of guides with links to multiple related articles https://community.canvaslms.com/t5/Student-Guide/tkb-p/student
• Ask Your Instructor a question – This sends a message to your instructor via the Canvas Inbox.
• Chat with Canvas Support (Students) – Live chat assistance from Canvas https://cases.canvaslms.com/liveagentchat?chattype=student
• Contact Canvas Support via email - Accessed via the Help in Canvas
• Contact Canvas Support via phone- Find the unique phone number for UW-Stout (Login Required!)
  
• Self-Enroll in the UW-Stout Canvas Student Orientation (Canvas) Course using your laptop Self-Enrollment Link - This will help you get acquainted with Canvas through tutorials and gives you a chance to submit an assignment, take a quiz, and post to a discussion.

Instructor Help Options:

• Search the Canvas Guides - Canvas has a comprehensive set of guides with links to multiple related articles https://community.canvaslms.com/t5/Canvas-Instructor/ct-p/canvas_instructor
• Create a Sandbox Course - This will allow you to set up a sandbox course instantly.
• Chat with Canvas Support (Faculty) – Live chat assistance from Canvas https://cases.canvaslms.com/liveagentchat?chattype=admin
• Contact Canvas Support via email - Accessed via the Help in Canvas
• Contact Canvas Support via phone- Find the unique phone number for UW-Stout (Login Required!)
• Self-Enroll in a Canvas Training Course For Instructors: Basic Canvas Training, Intermediate Canvas Training, and Advanced Canvas Training

Canvas Outages/Status:

If Canvas is ever down, go to https://status.instructure.com/ to view the status of the problem along with any updates from Canvas.