*Note* If you are not a member of the email group, you will not be able to open the file for the email group even if you are an owner.

• Please see Manage a Shared Email Group KB

Set Up Shared Mailbox

After the user has been added to the appropriate shared mailbox members group they should do the following:

1. 1. Open Microsoft Outlook
   2. Click File tab in the Toolbar
   3. Click Account Settings button, select Account Settings.
      
      
      
      
      
      
   4. Select the E-Mail tab.
   5. Highlight your mailbox, click the Change button
      
      
      
      
      
      
      
   6. Click the More Settings button.
      
      
      
      
      
      
   7. Select the Advanced tab.
      
      
      
      
      
   8. Click the Add button.
   9. Type the Shared E-Mail Address and click Ok.
      
      *Note* you do not need to enter the entire email address, just the "username".
      
      
      
      
      
   10. Click the Apply and Ok buttons.
       
       
       
       
       
       
   11. Click Next, Done, and Close buttons

View Shared Mailbox

1. To view the shared mailbox, click the drop-down menu next to the inbox name and select Inbox.
   
   
   
   
   

The shared mailbox should populate under your main mailbox (left panel).