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Outlook (Windows): Add a Shared Mailbox

How to add a shared mailbox to Outlook (Windows) org emails organization email accounts

After the user has been added to the appropriate shared mailbox members group they should do the following:

  1. Open Microsoft Outlook
  2. Click File tab in the Toolbar
  3. Click Account Settings button, select Account Settings

    account settings

  4. Select the E-Mail tab

    email tab

  5. Highlight your mailbox, click the Change button
  6. Click the More Settings button

    more settings

  7. Select the Advanced tab


  8. Click the Add button
  9. Type the Shared E-Mail Address and click Ok.
    *Note* you do not need to enter the entire email address, just the "username".

    enter email address

  10. Click the Apply and Ok buttons


  11. Click Next, Done, and Close buttons

  12. To view the shared mailbox, click the drop-down menu next to the inbox name and select Inbox.

    Example of the drop-down menu and inbox

The shared mailbox should populate under your main mailbox (left panel).
shared mailbox

*Note* If you are not a member of the email group, you will not be able to open the file for the email group.

See Also:

Keywords:shared mailbox, departmental mailbox, shared inbox, add mailbox, additional mail box, Add shared inbox to outlook, connect to another box, additional email account, folder   Doc ID:53141
Owner:Larissa H.Group:UW Stout
Created:2015-06-24 09:35 CDTUpdated:2021-09-24 13:30 CDT
Sites:UW Stout
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