Cannot log into campus system (Canvas, Access Stout, and others)
If you are unable to log into a system that uses your campus credentials (username and password) the following troubleshooting steps can help:
- Use only your Username, in lowercase, to log in to every system except email, StoutCloud, and ImageNow
- Test your password at password.uwstout.edu
- Attempt to log in using a different web browser (examples:Edge, Chrome)
- If on campus, be certain to connect to Eduroam wireless (StoutGuest will not allow access to secure resources such as Canvas and Access Stout)
- Clear internet browser cache, close browser, and try again
- If possible, try a different device and/or a different location/connection
- If off campus, try using the UW-Stout VPN.
If after attempting the above steps you are still unable to access the desired system, please create a self-service ticket that includes the URL you are attempting to access the system via, the system you wish to access, and the exact error message, whenever possible.
Less-common reasons that users experience problems logging into systems are:
- Access Stout locks for a period of 15 minutes following 10 failed attempts to log in
- Username changes can result in users being temporarily unable to log into hosted systems
- Enrollment/Employment status (example: Access Stout is available for only one year after the last-enrolled date)
- Semester start/end dates (example: Canvas)
- Employment/student status changes; students who become employed and conversely employees who become students may require intervention, particularly for Access Stout/PeopleSoft
- A data lead may need to grant access to some secure systems used by faculty and staff
Systems that use campus credentials (list is not all-inclusive): Access Stout, Canvas, Housing Contract Gateway, WebNow/ImageNow, Activity Insight, TouchNet, Blackboard transact (Flex-Base Plus eAccounts), My UW, OrgSync, Curriculog, EMS, Drupal, Information Portal, SFS (Shared Financial System), TAM, Library Databases, Career Link (students only), Library Databases, Qualtrics, StoutAlert/RAVE, StoutCloud