Cannot log into campus system (Learn@UW-Stout, Access Stout, and others)

Troubleshooting login problems housing gateway

If you are unable to log into a system that uses your campus credentials (username and password) the following troubleshooting steps can help:

  1. Use only your Username, in lowercase, to log in to every system except email and ImageNow
  2. Test your password at
  3. Attempt to log in using a different web browser (examples: Internet Explorer, Chrome)
  4. If on campus, be certain to connect to StoutSecure wireless (StoutGuest will not allow access to secure resources such as Learn@UW-Stout and Access Stout)
  5. Clear internet browser cache, close browser, and try again
  6. If possible, try a different device and/or a different location/connection

If after attempting the above steps you are still unable to access the desired system, please create a self-service ticket that includes the URL you are attempting to access the system via, the system you wish to access, and the exact error message, whenever possible.

Less-common reasons that users experience problems logging into systems are:

  • Username changes can result in users being temporarily unable to log into hosted systems
  • Enrollment/Employment status (example: Access Stout is available for only one year after the last-enrolled date)
  • Semester start/end dates (example: WISC software purchases and Learn@UW-Stout)
  • Employment/student status changes; students who become employed and conversely employees who become students may require intervention, particularly for Access Stout/PeopleSoft
  • A data lead may need to grant access to some secure systems used by faculty and staff

Systems that use campus credentials (list is not all-inclusive): Access Stout, Learn@UW-Stout, Housing Contract Gateway, WebNow/ImageNow, Activity Insight, TouchNet, Blackboard transact (Flex-Base Plus eAccounts), My UW, OrgSync, Curriculog, EMS, CommonSpot, Hyperion, Information Portal, SFS (Shared Financial System), TAM, Library Databases, Career Link (students only), Library Databases, Qualtrics, StoutAlert/RAVE

See Also:

Keywords:d2l can't Learn login log I   Doc ID:63191
Owner:Sasha K.Group:UW Stout
Created:2016-05-05 11:57 CSTUpdated:2017-09-07 12:51 CST
Sites:UW Stout
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