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Perceptive Content: Frequently Asked Questions

This article provides links to other KBs that answer frequent questions or solve frequent issues related to Perceptive Content.

Why can't I login to Perceptive Content/ImageNow?

Submit a ticket when:

  • None of the KB's provide a solution
  • You are a new employee (ImageNow accounts require IT setup)

General steps & pitfalls for logging in to the desktop client (Perceptive Content)

Other Useful KB's for Login Issues:


My ImageNow Printer is not working, how can I fix it?

Submit a ticket when:

  • None of the KB's provide a solution
  • The printer is a "Mail Merge" printer
  • A repair/reinstall does not correct the problem
  • You do not have the correct settings/permissions for updating your capture profiles

When you can't print a document into the server:

When you do not have the right print settings (drawer, doctype, etc):


How can I find X document?

Submit a ticket when:

  • None of the KB's provide a solution
  • A misrouted document cannot be found

How to search for a document:

Perceptive Content: Viewing and Searching for Documents (

Perceptive Content: "NEW" All Documents Search Options (

Perceptive Content: Search for HR documents in process (

How to retrieve a misrouted document:

  • The only reliable way to retrieve a document that was misrouted is to contact the person or department that it was accidentally routed to and ask them to "route up" the document back to you.
  • If this is not feasible, please submit a ticket and provide as much information about the document as you can (the doc type, where it was misrouted, the document ID, etc). 


If you cannot find a solution to your imagenow issue click here to create a ticket

KeywordsPerceptive Content ImageNow Image Now Error Broken Can't Print Printer INOW login error PerceptiveContent ImageNowPrinter misrouted rerouted workflow document   Doc ID133036
OwnerCody G.GroupUW Stout
Created2023-11-28 14:33:36Updated2024-04-15 09:53:17
SitesUW Stout
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