Submit a ticket when:

• None of the KB's provide a solution
• You are a new employee (ImageNow accounts require IT setup)

General steps & pitfalls for logging in to the desktop client (Perceptive Content)

• Username must be a full UW-Stout Email
• Must "approve" 2-Factor Authentication push notification
• VPN must be ON if off-campus
• More Information:
  • Perceptive Content: Login to Perceptive Content Desktop Client (uwstout.edu)
  • Perceptive Content: Login Error Message (uwstout.edu)

Other Useful KB's for Login Issues:

• Perceptive Content: Login Perceptive Experience (uwstout.edu) (Web Version)
• Perceptive Content: Error 67PVJX:BTNFWP launching Perceptive Content (uwstout.edu)
• Perceptive Content: Connection Profile (uwstout.edu)

Submit a ticket when:

• None of the KB's provide a solution
• The printer is a "Mail Merge" printer
• A repair/reinstall does not correct the problem
• You do not have the correct settings/permissions for updating your capture profiles

When you can't print a document into the server:

• Either the "ImageNow Printer" is missing from your options, a file upload dialogue box appears when printing, etc
  • Most of the time, this can be fixed by "repairing" Perceptive Content program
  • Repairing Applications (Windows 10)
  • If a repair doesn't work, try uninstalling and reinstalling the program.
• Other printing issues can be solved by deleting the ImageNow Printer & repairing:
  • Perceptive Content: Printer Disappeared/Missing (uwstout.edu)

When you do not have the right print settings (drawer, doctype, etc):

• You will need to update your capture profile(s), depending on what you need:
  • Perceptive Content: Capture Profile Forms Workflow
  • Perceptive Content: Capture Profile Shop@UW+
  • Perceptive Content: Capture Profile Card Access
  • Perceptive Content: Capture Profile PMM Credit Card
  • Perceptive Content: Capture Profile GS RR
  • Perceptive Content: Capture Profile Batch Mode
  • Perceptive Content: Capture Profile_HR Hiring Forms
• If you do not have the right options for updating your capture profiles (e.g. missing the right Application Plan option), submit a ticket.
• If you are a new employee/moving into a new position, or got a new computer, we can restore old print settings from backups:
  
  • Perceptive Content: Capture Profile_Re-install_Backup
  • You can get the inscan.xml file from the Imaging Team. 
• More information:
  • Perceptive Content: Capture Profile (Modify Workflow option)
  • Perceptive Content: Capture Profile

Submit a ticket when:

• None of the KB's provide a solution
• A misrouted document cannot be found

How to search for a document:

Perceptive Content: Viewing and Searching for Documents (uwstout.edu)

Perceptive Content: "NEW" All Documents Search Options (uwstout.edu)

Perceptive Content: Search for HR documents in process (uwstout.edu)

How to retrieve a misrouted document:

• The only reliable way to retrieve a document that was misrouted is to contact the person or department that it was accidentally routed to and ask them to "route up" the document back to you.
• If this is not feasible, please submit a ticket and provide as much information about the document as you can (the doc type, where it was misrouted, the document ID, etc).