There are numerous systems across campus that a new employee can access. This will cover the most common systems used on campus.

• SharePoint Sites
  • If the new employee needs access to a SharePoint site, the SharePoint owner will need to add them as a member.
  • The owner of a SharePoint can be located by following these directions: 
    •  SharePoint: Who is this SharePoint site's owner? 
      
      
• Team Sites
  • If the new employee needs access to a Teams site, the Team owner can add them as a member.
    
    
• Peoplesoft (Access Stout)
  • Access can be requested using the IT Authorization Request System.
  • More information about Access Stout access is outlined in this KB:
    •  Access Stout: Getting Access 
      
      
• UW-Business Intelligence (UWBI)
  • Access can be requested using the IT Authorization Request System.
  • Questions regarding UWBI access can be directed to the Technology Help Desk
    
    
• Perceptive Content/Perceptive Experience
  • Access can be requested by submitting a ticket through the Technology Help Desk
  • If you believe the new employee should have a more in-depth ImageNow training, please contact the Technology Help Desk
  • One of our techs will reach out to set up a time for more one-on-one assistance.
    
    
• Shared Financials, WISDM, and SFS Data Quaries
  • Access to these systems is controlled by the Business & Financial Services. Please consult this KB for more information:
    •  [Link for document 54804 is unavailable at this time]
      
      
• Shared Inboxes
  • The owner of the shared inbox will be able to add the new employee using these directions:
    •  Outlook (Web App): Manage A Shared Email Group 
  • If you do not know the owner of the inbox, please contact the Technology Help Desk
    
    
• VOIP (Phone System)
  • If the new employee needs to be able to send or receive external phone calls, please contact the Technology Help Desk in order to have a phone number assigned.
  • If they also need access to a shared line or calling tree, please include that in your email.

If you have questions regarding systems not included here, please reach out to your department consultant or the Technology Help Desk

It's important that a new employee has a computer ready to go for their first day on campus. There are three main ways a computer can be obtained for a new employee: 

• Reimage an unused device:
  • If your department is reusing a device for the new employee, please remember that it is required for the computer to be reimaged before being given to a new user.
  • To start the reimage process, contact the Technology Help Desk or stop by during our open hours to drop off the computer.
  • It can take several hours for the computer to finish reimaging to it's important to bring the computer for reimage several days before the new employee starts.
    
    
• Purchase a new device:
  • If your department is purchasing a new device for the employee, this will need to be done several months ahead of time due to current computer lead-times.
  • If you are still waiting on a new device when the employee starts, your department can request an LIT loaner device.
    
    
• Obtain an LIT loaner device:
  • LIT loaner computers can be requested for either short-term and long-term use.
  • To request a loaner, please fill out LIT's Computer Loaner Request Form.
  • We do have a limited number of Macbook loaners. If you require a Macbook loaner rather than HP, please contact the Technology Help Desk after submitting the request form.

Once a new employee has their computer, they will need to install any additional software that is not included in the base image.

• Windows Computer - Software Center
  
  • Those on Windows devices can install needed software using the Software Center:
    •  [Link for document 55742 is unavailable at this time]
       
• Mac Computer - Self Service
  • Those on Mac devices can install needed software using Self Service:
    •  Self Service (Apple): Installing Software on Faculty and Staff Apple Devices 
      
      
• Adobe Creative Cloud
  • Adobe products require users to enroll in licensing before they can use the applications:
    •  Adobe Creative Cloud: Start Here
      
      
• Admin By Request
  • All Stout computers now come with Admin By Request software that allow users to temporarily elevate to admin permissions for a variety of reasons. To set new users up with ABR permissions, please contact the Technology Help Desk with the new employee's username and the C-number of the computer they will be using.

These KBs will cover the basics of getting up and running once on campus.

• First Sign-In
  • The first sign-in on a computer can sometimes be finicky. Follow these directions to complete your first sign-in:
    •  New Faculty or Staff Computer: First Login to Windows Computer 
      
      
• Multi Factor Authentication

• • The use of Multi Factor authentication is required on campus. The easiest method for this is to use the app on a mobile device, but those without a device can also opt to use a FOB that will need to be purchase through department funds. Contact your Department Associate to request  a FOB.
    • Microsoft Authenticator: Enrollment Using a Mobile Device
  • If you have never used Duo before, we have two short KnowledgeBase articles outlining how and why we use it:
    • Multi-Factor Authentication (2-Step): Getting Started 
    • Multi-Factor Authentication (Microsoft Authenticator): Logging in Using Authenticator (Mobile Device and FOB)
  • Some systems, such as HRS require additional proofing. To have this done, please stop by the Technology Help Desk during our open hours with your device and a photo ID to complete the identity proofing step.
    •  2 Step: "Additional identity proofing is required" 
      
      
• Shared Inboxes
  • Those needing to use a shared inbox have three options:
    •  Outlook (Windows): Add a Shared Mailbox 
    •  Outlook (Mac): Add a Shared Inbox 
    •  Outlook (Web App): Opening a Shared Inbox 
      
      
• Phone Sign-In
  • Those using a physical desk phone will need to sign in:
    •  Microsoft Teams: Signing Into Desk Phone (C448HD)
  • All Teams VOIP users have the ability to set their voicemail options through the Teams app:
    •  Microsoft Teams: Voicemail
       
• Install Printers
  • PaperCut Printing (Windows): Removing and Installing Printers for Faculty/Staff
  • PaperCut Printing (Macs): Removing and Installing Printers for Faculty/Staff
• Admin By Request
  • If you are prompted for a username and password while updating or installing software, please refer to these KBs for how to elevate with ABR:
    • Admin by Request (Windows): Requesting Admin Access
    • Admin by Request (Mac): Requesting Admin Access
  • If you are having issues with Admin By Request, please contact the Technology Help Desk